Privacy Policy

Truss Financial Group, LLC dba Equity Access Group and dba VA Loan Headquarters (“Truss Financial,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and how we protect it. It also includes our SMS consent practices, in accordance with carrier and regulatory requirements.

1. Information We Collect

We may collect the following types of personal information through our website, forms, applications, communications, and third-party sources:

• Full name, email address, phone number, and mailing address

• Social Security number and date of birth

• Employment and income information

• Bank account details and asset information

• Credit history and credit score (via consumer reporting agencies)

• Any additional information you voluntarily provide to us

2. How We Use Your Information

We use your personal information to:

• Process loan applications and related financial services

• Verify your identity and eligibility for financial products

• Respond to your inquiries and provide customer support

• Comply with legal, regulatory, and contractual obligations

• Improve our services, website functionality, and user experience

• Communicate with you via email, phone, or SMS (if consented)

• Prevent fraud and secure your personal data

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share your information with the following categories of third parties, but only as necessary to fulfill services:

• Lenders, title companies, and affiliated partners involved in your transaction

• Service providers who perform business functions on our behalf (e.g., cloud storage, IT support, analytics)

• Consumer reporting agencies and identity verification services

• Government, regulatory, or law enforcement agencies, when required by law

4. SMS Consent & Communications

By providing your mobile number and opting in, you consent to receive SMS messages from Truss Financial Group related to your inquiry or loan process.

• SMS consent is not shared with third parties or affiliates for marketing purposes.

• You can opt out at any time by replying “STOP” to any SMS message we send.

• Message and data rates may apply, depending on your carrier.

5. Data Security

We employ industry-standard physical, electronic, and procedural safeguards to protect your information. These include:

• Secure encrypted communications (HTTPS)

• Access controls and authentication protocols

• Employee training and confidentiality agreements

• Regular security assessments and software updates

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

• Requesting access to or correction of your data

• Requesting deletion of your data, subject to legal retention requirements

• Opting out of certain data uses or communications

To exercise these rights, please contact us using the details below.

7. Contact Information

For questions or concerns about this Privacy Policy or your personal data, contact: hello@trussfinancialgroup.com 

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. The revised policy will be posted at the link above with a new effective date.